Best 14 CRM Software For Small Business

CRM is enhancing your relationship with your current customers to retain them. Not to mention identifying new prospects and regaining lost customers. All of this is possible with the aid of the CRM software list.

What Exactly Is CRM Software?

Customer Relationship Management software helps you collect, organize, and manage your customers’ important information effortlessly. As a result, you may enhance customer relations, boost revenue, maximize upselling and cross-selling activities, and optimize your marketing efforts by adopting a CRM-focused approach.

Why Use A CRM Tool?

Better Customer Service

Modern CRM tools strive to improve the customer-business relationship to improve the customer experience. It manages all your data to filter particular customer information, such as demographics, prior interactions, and purchase history. Anybody in the company may access this data to improve customer service.

Boost Sales

The tool helps to optimize the sales process, create an organized sales funnel, automate key operations, and evaluate and store all customer data in a single sales database. This may increase productivity by providing a simplified sales process that the team can trust.

Data Analytics

To provide insights for businesses to employ, CRM helps manage the data silos. It contextualizes massive amounts of data such as bounce rate, click rate, demographic information, and more. As a result, it steers the company towards an analytics-driven growth trajectory.

Upselling And Cross-selling

The potential of a CRM to boost upselling and cross-selling is its most significant benefit. Companies may use current purchase data to recommend comparable goods to customers. This is known as upselling. Analytics data may also assist companies in pitching things that they believe their customers would purchase. It would be best if you prioritized an affordable, high-quality solution as a small business owner.

CRM Software Types

Sales CRM Software – Used by sales teams in both small and large businesses to manage their daily calling schedules, lead management, and customer service. To ensure a higher conversion rate, sales customer relationship management software helps monitor the many phases of lead nurturing.

Cloud CRM Software – Managed through cloud hosting, with all customer data kept on the cloud for simple access. In addition, businesses have immediate internet access to cloud CRM software features.

Online CRM Software – Web-based software that allows for quicker customer relationship management from any location and at any time. To access the features of an online CRM software system, you need a computer and the internet.

Operational CRM Software – Complete CRM solution that helps businesses manage customers’ demands on a single platform. It helps in managing sales, marketing, and customer service operations.

Analytical CRM Software – Provides a single platform for all business-related data, allowing you to analyze your sales and marketing analytics better. In addition, to make better business choices, it also delivers analytical financial data.

CRM Software For Small Business Benefits

The correct CRM software may achieve a better sales graph for your business. As a result, investing in CRM software for small businesses becomes critical.

Automate Leads – Using CRM software, you may automate the inputting of lead data, reducing the possibility of inaccurate inputs and human mistakes.

Storing Customer Information – To minimize data breaches, invest in a CRM system that assures total confidentiality of customer information.

Social, SMS, And Email Integration – These features may assist you in running targeted content advertising campaigns.

Tracking Sales – It is only possible to track some sales information manually. On the other hand, keeping track of everything may be aided with online CRM software.

Improving Sales – Customer relationship management helps close transactions in your sales pipeline more quickly by optimizing communication across the sales funnel.

Reports And Analysis – The key features of CRM software aiding marketing and sales automation are reporting and analytics.

Best 14 CRM Software For Small Business

How online CRM software may assist small business owners manage customers with little work.

1. SalezShark

SalezShark CRM system software helps small businesses develop a stronger relationship with their customers to increase sales. It also has useful features such as sales automation, marketing automation, relationship intelligence, unified data solution, and an Outlook add-in for SalezShark.

Features

• Make contact with management.
• Accountancy and taxation.
• Management of Tasks.
• Management and distribution of leads.
• Management of inventory.
• Strong reporting.

2. Agile CRM

To deliver better selling and comprehensive customer involvement, Agile blends sales and marketing features. Project management, telephony, lead scoring, appointment scheduling, marketing automation, email monitoring, and mobile marketing are just a few interesting features that Agile CRM software provides to its customers.

Features

• Scorer in the lead.
• Management of projects.
• Automation of Marketing.
• Management of mobile devices.
• API is used.
• Call logging.

3. Solid Performers

Solid Performers CRM is a cloud-based solution that may be the most valuable tool for your customer relations management team. It sends strong signals to remind executives to follow up on the most promising lead. It also has a bulk upload tool that helps you upload up to 5000 leads in a single minute.

Features

• Management in charge.
• Management of contacts and customers.
• Management of proposals.
• Management of the deal and the PI.
• Campaign monitoring.
• Management of Support Tickets.
• Management of projects.

4. ezeeCRM

The ezeeCRM software is also used for managing sales funnels based on lead classification by region and other characteristics. It offers customizable reporting options for successful campaign management and the evaluation of your sales team’s effectiveness. EzeeCRM is a feasible solution for deal management and quotation creation as a sales force automation tool. Other built-in elements of this sales CRM system software include dedicated email client support, contact grouping, and a configurable layout.

Features

• Automation of sales.
• Advanced Configurations, Social Media Integration.
• Workflow for Configurations and Integrations.
• Whitelisting of IP addresses.
• Dedicated mobile app.
• Management of leads and deals.

5. Zoho CRM

Zoho CRM software for small businesses, one of the best-rated CRM software, helps you manage leads, optimize your sales operations, and complete transactions quicker. It has advanced features, including multi-channel communication, sales performance, efficiency, comprehensive customization, automation, and enterprise readiness.

Features

• Management of Workflow.
• Lead monitoring across all channels.
• Incorporation of social media.
• Reporting and analytics.
• Management of processes.
• Dedicated app.
• Management of sales and inventories.

6. Focus CRM

Focus CRM is one of the best CRM software if you want to promote information exchange, optimize your sales processes, establish accountability, drive transparency, connect departments, and improve marketing and overall customer experience.

Features

• Management of leads and contacts.
• Management of transactions.
• Management of emails.
• Automation of Sales and Marketing.
• Modules that have been customized.

7. Salesforce

Salesforce.com is a US-based multinational corporation with its headquarters in San Francisco, California that created Salesforce, a comprehensive CRM solution. Contact Management, Opportunity Management, Lead Management, and Email Integration are just a few features the Salesforce CRM solution offers. You may also do Files Sync, Share Workflow, Approvals, and Sales Forecasting.

Features

• Tools for customer involvement and management.
• Creating a workflow.
• Management of tasks.
• Keeping track of opportunities.
• Lead tracking for marketing and sales.
• Forecasting sales.
• Integration of social media with email.

8. CircleOne

Bluewhirl Technologies’ CircleOne CRM is a business relationship management software that enables customers to communicate with you through email, phone, or social media. It also features omnichannel chatbot functionality to ensure your business is accessible to customers 24 hours a day, seven days a week. In addition, you may design and map multiple business processes on the fly using its dynamic workflow functionality.

Features

• Management in charge.
• Management of contacts.
• Management of users.
• Lead monitoring across all channels.
• Solutions based on cognitive theory.
• Management of tickets.

9. Freshsales

Freshsales CRM software allows you to tailor your presence to your business plan. For example, users may move between several currencies and languages when working with overseas customers. In addition, this sales CRM software enables fast data import, online chat, and tools for gaining real-time insights. Freshsales is an in-house CRM software that helps manage leads, phone and email coordination with customers, workflow management, and report generation.

Features

• Management of leads, contacts, accounts, and deals.
• Sales pipeline visualisation.
• Score first.
• Email sync in both directions.
• Freshcaller offers a calling option.
• One thousand bulk emails per user each day.
• Makeup to ten automated workflows.

10. SalesBabu

SalesBabu CRM automates your business demands and promotes sales with innovative technology by providing features like after-sales service, inventory management, online ERP, expenditure and payroll management, customer helpdesk, and GST billing software.

Features

• Management of leads and sales.
• Estimated sales.
• Order of Sales.
• User Activity Tracking.
• Make contact with management.
• Management of Quotations.

11. Nextsky Sales

NextSky Sales CRM Software is a customer relationship management (CRM) solution for high-velocity sales teams in small businesses that help you track user behavior, score leads, and optimize your sales operations. It includes contact management, lead tracking and alerts, deal management, and invoice generation.

Features

• Make contact with management.
• Management of Quotes and Invoices.
• Management of Sales and Leads.
• Management of transactions.

12. Cratio CRM

Cratio is a cloud CRM software marketed as the “Complete Solution to Improve Marketing & Sales Performance.” It includes automated drip marketing, email/website tracking, workflow rules and automation, lead management, and a mobile CRM customer relationship management app.

Features

• Management of Territory.
• Integration of APIs.
• CRM on the go.
• Management of Sales and Contacts.
• Management and Scoring of Leads.
• Management of Opportunities.

13. Tentacle

Tentacle is a cloud-based software for small and medium-sized businesses that offer online help 24 hours a day, seven days a week. It is a cutting-edge CRM software that helps with customer service and efficiency, managing leads, monitoring salesforce, and lowering operational expenses.

Features

• Management of a campaign.
• Management of the workforce.
• The Management of Documents.
• Monitoring of phone calls.
• Make contact with management.

14. Maple CRM

Denisys Maple CRM for small businesses is a reliable solution for Indian SMBs. Over 500 Indian companies use Maple CRM to satisfy and retain their customers. Automated Lead Assignment, Team Management & Access Control, Quotation Builder, Workflow Automation, and Invoice Builder are just a few of the features included in this system.

Features

• The lead assignment is automated.
• Automation of Workflow.
• Access Control and Team Management.
• Apps for iOS and Android.
• Management of Tasks.
• Builder of quotations and invoices.

FAQs:

What’s The Best CRM Software?

Popular CRM software includes Zoho, Salesforce, Agile, and Solid Performers.

What’s The Best Free CRM Software?

Zoho CRM, Bitrix24, and Hubspot CRM are all free to use and provide a streamlined experience.

What’s The Best CRM Software For Small Businesses?

Small businesses may benefit from Semrush CRM, Salezshark CRM, and Maple CRM.

What Are The Most Widely Used CRM Software?

Salesforce CRM, Zoho CRM, Freshsales CRM, and CircleOne are all well-known for their knowledgeable support.

What’s Some Popular CRM Software?

Companies of all sizes have discovered the appeal of Hubspot CRM, Salesforce, Zoho CRM, ezeeCRM, and CircleOne.

Conclusion:

Did you find the characteristics of this online CRM software to be beneficial to your business? Then, request a free demo of the software of your choice, and we will schedule one for you.